Emergency Telephone Numbers

In case of emergency, describe clearly:

• Location of emergency: building, floor, room/lab number
• Type of emergency
• Your name and extension number

Emergency
Police (24 hrs): 999 (toll-free)
Emergencies/Ambulance/Fire (24hrs): 995
Non-emergency ambulance: 1777
Police Hotline: +65 6225 0000
Traffic Police: +65 6547 0000
Pet Ambulance and Transport: +65 6552 2222
AAS Emergency Road Service: +65 6748 9911
Drug & Poison Information Centre (24 hrs): Hotline: +65 6423-9119

Transportation
24-hour Emergency Road Service: +65 6748 9911
Automobile Association of Singapore: +65 6737 2444
MRT Information Center: 1800 336 8900
Singapore Bus Services(SBS) Passenger Relation Center: 1800 287 2727
Trans-Island Bus Services Ltd: +65 6482 3888

Taxi Services
Comfort Taxi Booking: +65 6552 1111
City Cab Taxi Booking: +65 6552 2222
Tibs Taxi Booking: +65 6481 1211
Trans Taxi Booking: +65 6555 3333
Smart Taxi Booking: +65 6485 7777
Taxi Emergency Booking: 1900 915 2222
Lost & Found Service Taxis: 1800 225 5582

Hospitals

Government Hospitals
National Healthcare Group (NHG)
Alexandra Hospital: +65 6473 5222
* National University Hospital: +65 6779 5555
* Tan Tock Seng Hospital: +65 6357 8777
Institute of Mental Health / Woodbridge Hospital: +65 6385 0411
National Skin Centre
NHG Polyclinics
The Cancer Institute
The Eye Institute
The Heart Institute

Singapore Health Services (SingHealth)
Changi General Hospital: +65 6788 8833
* KK Women's and Children's Hospital: +65 6293 4044
* Singapore General Hospital: +65 6222 3322
Polyclinics SingHealth
National Cancer Centre Singapore
National Dental Centre
National Heart Centre
National Neuroscience Institute
Singapore National Eye Centre

Note: *Government Hospitals with Accident & Emergency Service (24 hrs)

Private Hospitals with Accident & Emergency Service (24 hrs)
Raffles Hospital : +65 6311 1555
East Shore Hospital Pte Ltd: +65 6344 7588
Gleneagles Medical Centre: +65 6473 7222
Mount Alvernia Hospital: +65 6253 4818
Mount Elizabeth Hospital: +65 6737 2666
Thomson Medical Care: +65 6256 6011

Weather and Time
Weather Forecast: +65 6542 7788
Time: 1711

Travel Information
Singapore Bus Service: 1800 287 2727
Bus Plus: +65 6481 0166
Singapore Tourism Board: 1800 736 2000
MRT Information Center: 1800 387 2727
Flight Information Inquiry(Arrival/Departure): 1800 542 4422
Malaysian Railway: +65 6222 5165
Changi Airport: +65 6542 4422
Seletar Airport: +65 6481 0017

Entertainment
SISTIC Ticket Booking: +65 6348 5555
Tickets Charge Booking: +65 6296 2929

Credit/Charge Cards
American Express: +65 6299 8133
Citibank: +65 6225 5225
Diners: +65 6294 4222
MasterCard: +65 6533 2888
Visa:1800 345 1345

[Referrence: EnterAsia Information Service Center]

Patient Satisfaction Survery Form

What is patient satisfaction survey form?
It is an online survey system giving a healthcare provider (like hospitals) the chance to have their doctors, nurses and staff evaluated by their patient. It includes the questionnaire in different languages and graphical statistics about the results.

• Every community member can only take the survey for his hospital and doctors
• Every community member can take the survey only ONCE for his hospital and doctors, to make sure the results are true. (e.g. once every 3 months)
• After the survey is finished each hospital and doctors gets his graphical statistic so he/she sees what the patients think about him. He also gets feedback on how he compares to the average of the doctors in his hospital/specialty/country.
• The vote is anonymous. Once a patient finishes a survey his answers cannot be traced back to him. This is to take away the fear of consequences for unwelcome but true answers.

Our goal is to create software that will support doctors to

• get feedback from their patients and improve their service skills.
• help authorities to assess quality in hospitals.
• help patients to cope with unqualified doctors.
• define a standard for doctors survey.

FAQ

1. I am a doctor or hospital incharge. Why should my clinic or hospital use the survey?
   
   • Because you want feedback from your patients, so that you can improve your services!
     Survey offers a fast, easy and secure way to get feedback from all patients. The results can be filtered, compared to the average of all doctors in a hospital / specialty /country /world, depending on how many hospitals there are in the database.
   •  Because you want to benchmark the professionality of your doctors with other hospitals. This is interesting in countries where patients can choose where to go to hospital. Good patients will choose good hospitals with good doctors.
   •  Because you have doctors with tenure that exploit their position (->they don't work anymore). If you confront them with the staggering result of a wide spread survey they might change, otherwise you would have a tool that might help get this teacher removed from his job.
2. I am a patient. Why should my clinic/ hospital use the survey?
• Because you want to reward good doctors.
• Because you want to pass on experience other patients.
• Because you want to tell a doctor, who can not cope with criticism, your opinion without having to fear consequences.
• Because you finally want a feedback system which is long known in the cooperate world (Quality Management!)
3. Coming...

What does it cost?
It is free! for community member. However if you want to contribute financially to the project, we will be glad to offer support.

Why was fee levied for a medical report?

I recently paid about $80 for a medical report from SGH to support my application for insurance claims. This medical report had only a twopage summary with information on my condition and laboratory results. Why must I pay for a medical report which consists mainly results of tests I paid for previously? Also, is it possible for SGH to give the patient a copy of all his blood and X-ray results?

Upon discharge, every patient will be given a Hospital Inpatient Discharge Summary. There is NO charge for this. This document provides a summary of the patient’s medical condition, investigations done and medication given during a specifi c hospitalisation episode. Patients who want to make insurance claims or apply for fi nancial assistance from a Voluntary Welfare Organisation (VWO), can check with the insurance company or VWO if the information in this document is suffi cient to support the claims or applications.

If the insurance company or VWO requires a specifi c medical report and provides forms to be fi lled up, the forms will be completed by an experienced doctor. Th e practice is in line with the terms of the insurance company or VWO requirements. The completion of an insurance claim form or VWO application is not done during the patient’s outpatient
visit. Th is is because the doctor needs time to review the patient’s full medical records and fi ll in the form with the correct information as required.

The regular consultation and hospitalisation fees paid do NOT include cost for a medical report as not every patient requires one. A fee has to be levied for this additional service of providing medical reports to cover the hospital’s administrative costs and the doctor’s professional input. This is a standard practice across all the Restructured Hospitals.

At SGH, patients may request copies of their laboratory test results and diagnostic radiology reports during consultation at the Specialist Outpatient Clinic. There is NO charge for this. Patient may also request for copies
of laboratory test results and radiology reports from the Medical Report section at Block 3 Level 1 beside the
Medical Social Services department. There is an administrative charge of $5.35 (inclusive of 7% GST) regardless of the number of test results requested.

Anne Goh, Manager, Health
Information Management Services, SGH.

Resource Link
Outram Now - March/April 2008, Singapore General Hospital Bi-monthly Publication
Treat prolonged pain before it becomes a disease,
Download @ Outram Now - March/April 2008

Insurance

Medisave-approved Integrated Insurance Plans, Healthcare Financing @ Ministry of Health Singapore

Brain Tumor

Understand Pituitary Tumors
American Brain Tumor Association

Your Guide To Pituitary Tumour Surgery
SGH Information Booklets

Radiation Therapy - A Basic Guide
American Brain Tumor Association

Healthy Eating for Brain Tumor Patients
Brain Tumor Society (US)

Calculator

Life Expectancy Calculator

Self Screening Tool

AllRefer.com Symptoms Guide
Includes step-by-step instructions for evaluating symptoms, from blood in the urine and heartburn to abdominal pain and skin rash.

MyElectronicMD.com
Allow you to click on the body parts experiencing symptoms to learn about the possible causes and what to do

WebMD Symptom Checker
Need information as you determine what to do about your symptoms?